Refund Policy

Last updated: 2 August 2026

This page is general information, not legal advice. If you need advice about your own situation, speak to a lawyer.

Snagtrace (snagtrace.com), operated by Aurevia Systems Pty Ltd, has a free tier and a paid Pro tier. Here's how billing and refunds work.

Free

Anyone can use Snagtrace for free, with daily export limits, a watermark, and 720×1280 video. Rendering is always free, because it happens on your device — we're not paying a server bill every time you export, so we don't need to charge you for it.

Pro

Pro is $4.99 AUD/month, or $39 AUD as a one-off lifetime purchase. Pro removes the watermark and unlocks 1080×1920 video, videos up to 3 minutes long, and the full set of tools. Payments are processed by Stripe.

Cancelling your subscription

You can cancel your monthly Pro subscription at any time. Cancelling stops future billing. It does not refund the current billing period, except where the law requires it.

Lifetime purchases

The $39 lifetime purchase is a one-off payment. If Snagtrace doesn't work as described, or you were charged in error, contact jasraj.bhasin22@gmail.com and we'll look at it case by case.

Your consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law, or any other consumer protection law that applies to you and cannot be excluded.

How to request a refund

Email jasraj.bhasin22@gmail.com with your account email and the reason for the request. We'll get back to you.

Contact

jasraj.bhasin22@gmail.com